Shipping Information
We’ll do what we can to offer shipping at the best prices we can, although unfortunately it’s not always in our hands.
Please check our webstore for the most up to date information and an overview of what we offer is also below.
Tracking
All orders are sent tracked via a choice of Royal Mail or DHL Express in the UK, and DHL Express to all other countries. You will receive your tracking number via email as your package is being prepared and will be able to follow progress (including proof of delivery photos) by following the link in the email.
Import Taxes and Duties
We operate an EU Friendly shipping process, so UK customers and residents of counties within the European Union can be assured there will be no additional taxes or fees to pay on delivery.
Customers outside of the UK or EU are responsible for any local taxes and duties that may be applied by border control authorities in your country. Our experience with customers in the USA is there are no Import Taxes applied when receiving goods from this store but regulations in other countries vary.
Dispatch Time
We aim to ship orders received on business days before noon (GMT) same day, and orders received after noon on the next business day. Please be aware that we're a small family run business and exceptional circumstances (sickness, stocking issues etc...) may mean dispatch time can be up to 3 working days.
Transit Time
UK - Royal Mail quote 48 Hours for delivery. We have found this to be accurate but it is not guaranteed.
Europe - DHL Express quote 3 working days for delivery to most locations in Europe. We have found this to be accurate for the vast majority of deliveries but it is not guaranteed and may occasionally be delayed by customs and border checks.
USA / Canada - DHL Express quote 3 working days for delivery to most locations in North America. We have found this to be accurate for the vast majority of deliveries but it is not guaranteed and may occasionally be delayed by customs and border checks.
Rest of the World - DHL Express aim for 3 working days for delivery to worldwide locations but for Australia, New Zealand and East Asia this can be up to 5 working days instead and may occasionally be further delayed by customs and border checks.